HELP CENTER

The right grout will depend on your product’s material type and the installation location. To determine the best grout for your project, visit the product page and look for the “Materials You Need from Start to Finish” section to view the recommended grout for your specific product. For more information:

The square footage coverage of grout depends on the dimensions of your product and the trowel size used for installation. For information on your specific grout and its approximate coverage, please visit the product page and navigate to the “Install & Product Documents” section. Open the Installation or Datasheet to look for Approximate Coverage information For more information:

There are a few differences between sanded and unsanded grout. For more information:

The right mortar will depend on your product’s material type and the installation location. To determine the best mortar for your project, visit the product page and look for the “Materials You Need from Start to Finish” section to view the recommended mortar for your specific product. For more information:

When cutting porcelain or ceramic tile having the right tools, including the right blade or scoring wheel, is extremely important. For more information:

To calculate how much mortar you will need for your project, please navigate to your desired mortar’s product page. Select the "Calculate My Mortar Quantity" box above the "Add to Cart" button. Enter the information for your project and the recommended mortar quantity will display. For more information:

The shelf life of mortar once opened is typically 6 months if sealed properly and stored in a temperature-controlled room. For more information:

Thinset is a type of mortar used to bond porcelain, ceramic, and most natural stone. For more information:

Mortar is an installation material used to bond tile or stone to a substrate For more information:

Adhesive is a substance used to bond materials together and can come in the form of a liquid, paste, or tape. For more information:

To calculate how much grout you will need for your project, please navigate to your desired grout's product page. Select the "Calculate My Grout Quantity" box above the "Add to Cart" button. Enter the information for your project and the recommended grout quantity will display. For more information:

The shelf life of grout once opened is typically 6 months, but this will vary depending on the brand and how it is stored. For more information:

There are a few differences between thinset and mortar. For more information:

We do not recommend painting this product as it will void the warranty.

Performance grout is a cement-based grout suitable for use on grout joints ranging from 1/16" to 3/4."". For More Information:

Premixed grout is a ready-to-use grout for grout joints from 1/16" to 1/2". Premixed grout offers a wide range of features and benefits that includes stain resistant, no sealing required, color consistency, easy to clean, crack resistant and is used straight from the pail, without the need to add water. You can view our selection of premixed grout here.

Grout is an installation material used to fill gaps (joints) between tile, stone, brick, and other similar surfaces. For more information

A Delta rating is the measure of the impact insulation of an underlayment alone. For more information:

This is a single number rating dealing with impact noise that is transmitted through a floor/ceiling system, i.e., impact sound is considered to be footfalls, chair scrapes, dropped objects, etc. Example: A high IIC rating, indicates good sound insulation properties.

Picking the right trowel for your project is important. As a rule of thumb the bigger the tile is, the bigger the trowel needs to be. The right trowel avoids air pockets and helps ensure your installation is done correctly when paired with the right mortar for your project. For more information:

Yes! We offer unique wood planks and paneling that add character and warmth to any room in the house. For more information:

Yes, we recommend using a moisture barrier for all installation grades in order to properly protect your home and flooring from exposure to moisture. Click here to view our selection of moisture barriers and underlayment.

Prepping the walls and subfloor is important for a strong, long-lasting installation. For more information:

Floor & Decor offers a variety of tools to complete all steps of the project from preparation, installation, cutting, and protection. For more information:

Thermal resistance, or R-Value, is the measure of a material's ability to reduce the rate of heat transfer (like wall insulation). For more information:

We offer everything from gloves and goggles to spacers and tarps. For more information:

Yes, if you are buying unfinished solid wood flooring. Most of our products like solid, engineered and bamboo are prefinished and will not require any special sealers or treatment after installation. Due to the durability of the finish, it is unlikely you will need to refinish the flooring for many years.

Most floating floor installations will require some Tongue & Groove adhesive along the perimeter boards. However, please refer to your specific product's Installation Guide and Warranty prior to installation.

With the floating installation method, the wood floor is neither nailed nor glued to the subfloor but floated above (rests above the subfloor without being mechanically attached). Nowadays most all engineered floors can be floated. Installing a floating floor is a fast, easy method of installation. Please refer to the manufacturer guidelines, warranty documents, and installation instructions for more details.

A vapor barrier is a thin material laid over the subfloor before the installation of the new floor to protect against moisture and water damage. For more information:

Underlayments are used to provide Moisture and Sound protection underneath a floating floor or a nail/staple down flooring option. For more information:

Before starting an installation, subfloor preparation is the key to the best possible installation. Make sure the surface is clean, dry and flat before beginning. Removing all dust or debris along with ensuring a smooth and flat substrate will allow for the best bond and prevent any structural issues long term.

This depends heavily on the type of installation you are performing. Always consult your installation instructions and attend the Floor and Decor installation classes to prepare yourself to start your project. For more information:

Yes, AquaGuard laminate can be installed over existing tile floors. The grout lines would need to be filled with a self-leveling compound, so the overall floor is leveled to 3/16 of an inch over a 10-foot linear span.

Underlayment is required with laminate floors that do not have a pre-attached underlayment. For More Information:

We recommend using an underlayment for installation over concrete flooring, but please be aware that some of our brands have an attached pad, thus not requiring an underlayment. Click here to view our selection of underlayments. Please consult the installation instructions and warranty information for more details.

Yes, DuraLux and DuraLux Performance can be installed over existing flooring. For more information:

Yes, NuCore can be glued down using an adhesive approved for cork flooring installations. An appropriate adhesive is Sikabond T-21 Polyurethane Adhesive.

Yes, NuCore can be installed over existing flooring. For more information:

A flush stair nose creates a smooth and flush finish on the edges of your step where the flooring meets the transition. For more information:

Yes, we recommend acclimating any natural material to the room it will be installed in. One of the most important parts of installing hardwood flooring is to ensure your moldings match your flooring prior to beginning the installation process. This prevents the floor from having color variations at transition points.

T-Molds are used to join two same-height floors in adjoining rooms. For more information:

Wall base moldings cover the bottom of the interior wall, in the joint where the wall and the floor meet. For more information:

The base molding is the board covering the bottom of the interior wall, in the joint where the wall and the floor meet. For more information:

Quarter round transition moldings are placed between floors and vertical wall surfaces to provide coverage of expansion gaps or conceal cuts for tile. For more information: