Will the delivery driver move my furniture?
No. Please clear the delivery area before your scheduled time.
Flat Rate Local Curbside Delivery Available*
Offer Excludes LTL, FedEx, Same Day & White Glove Delivery
*Applies to home and jobsite deliveries between 0 to 60 miles from selected stores. Delivery fee includes shipping and handling per delivery. Weight limitations may apply. Pricing varies in California.
Track Your Delivery
What are my delivery options?
Online Orders
Small Parcel Delivery
Sample orders or boxes less than 100 lbs are generally delivered via FedEx or USPS to the stated addresses.
Outside Curbside Delivery
Pallets are placed at the end of your driveway or in front of your garage. Garage delivery is not guaranteed. Jobsite delivery available.
Vendor Shipping Notice
Some products may ship directly from the vendor instead of your local store. Shipping and delivery times may vary depending on distance, carrier, and unforeseen circumstances.
In-Store Orders
Small Parcel Delivery
Sample orders or boxes less than 100 lbs are generally delivered via FedEx or USPS to the stated addresses.
Same-Day Delivery
Order in-stock items before 1pm local time and get them delivered the same day — perfect for urgent projects! Contact your store or customer care to schedule.Exclusions apply
Outside Curbside Delivery
Pallets are placed outside of home or jobsite. Garage delivery is not guaranteed. Jobsite delivery available.
White Glove Service
White Glove Service includes delivery to the first-floor room of choice, brought inside the home, with unwrapping and removal of banding. Please note that a store associate must submit a quote.
Product-Specific Delivery
Cabinets
Shipping timelines vary by collection. Orders ship in 4–10 business days, with delivery 5–10 days after. You’ll be contacted by the Final Mile Carrier to schedule the final delivery for your order. For more information, contact [email protected].
XL Porcelain Slabs
Requires two people (receiving the product Driver not included) to offload. At the time of sale, expect a 48-hour lead time on the product. A waiver will be required for delivery and will be sent within 24 hours of purchase. Cost for one A-Frame will be a Flat rate up to 150 miles from the shipping location.
Frequently Asked Questions
Can I schedule delivery for out-of-stock items?
No. Deliveries are only for in-stock merchandise. Delivery charges are non-refundable.
What if part of my order is delayed or out of stock?
Contact customer care or your store for updates.
Can I request extra services during delivery?
Yes, but extra fees may apply and could delay your shipment.
What's the cancellation policy?
Cancel at least 24 hours before pickup to avoid extra fees. Same-day cancellations incur the original fee plus a second delivery fee.
What if I’m not home for delivery?
You’ll be responsible for re-delivery charges. We can drop off without a signature if you sign a waiver beforehand.
What should I do when my delivery arrives?
Inspect your products and note any damage before signing. If damaged, sign “DAMAGED” on the Proof of Delivery and contact us.
Will I get delivery updates?
Yes! You’ll receive status updates by phone, email, or text. Be sure to answer calls from our carriers—even if it’s an unknown number.
Can deliveries be made to apartments or gated communities?
Yes. White Glove service may be required. If a Certificate of Insurance (COI) or service elevator is needed, let us know in advance.
Can a commercial truck deliver to my residence?
Deliveries use semi-trucks, box trucks, flatbeds, pickup trucks, or vans. Confirm your property is accessible.
What if my driveway isn’t accessible?
If the driver can’t access your location, curbside delivery is the only option. You’ll be responsible for return and redelivery charges.
How do I provide special delivery instructions?
Give any gate codes or special notes when scheduling. Be present for curbside delivery to sign for your products.
Export Services
Shop
Buy online or in-store. Select “export internationally” at checkout.
Storage & Customs
Your order is stored until customs requirements are met.
Delivery to Freight Forwarder
Once cleared, we deliver to your freight forwarder. You and your forwarder handle shipping to the final destination.
Need a Freight Forwarder?
We partner with trusted providers:
Ready to get started?
Check your order status, contact us for help, or explore delivery options tailored to your needs. Floor & Decor makes delivery easy—so you can focus on your project. If you need shipping assistance, you can reach us at [email protected].