Floor & Decor offers in-store pickup at any of our stores nationwide. If the complete order is available at the selected pickup store, customers can pick it up for free the same day, if the order was placed by 2:00PM (local store time). Otherwise, customers will be notified by email when their order is available to be picked up.

Customers must present an original receipt at the time of pick up. Floor & Decor reserves the right to hold any merchandise until proper ownership can be established. To allow someone other than yourself to pick up merchandise, such as a contractor or delivery service, you must authorize Floor & Decor to release your merchandise by entering the pick up person’s information. Anyone not on this list, regardless of possession of original receipt, wishing to obtain your merchandise must first be validated (in person) by you, the customer. The person(s) authorized to pick up materials must have a government issued photo I.D. for verification.