HELP CENTER
Product Questions
Top Questions For Vinyl
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LVT (Luxury Vinyl Tile) and LVP (Luxury Vinyl Plank) are two different types of luxury vinyl flooring. For more information:
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OptiMax Performance requires zero acclimation time in most cases. For more information:
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Select vinyl flooring is made with a pre-attached underlayment pad made of foam or cork. For more information:
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Floating flooring is not recommended for installation underneath fixed items such columns, cabinets, and other fixtures in your home. For more information:
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Our Moldings Tool allows you to enter your selected flooring SKU or color find matching moldings and trim. For more information:
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We recommend laying out your flooring's planks prior to your installation and mixing planks from multiple boxes to achieve a random design look.
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Techtanium™ Plus is a cutting-edge coating that enhances the resilience and longevity of our Optimax Performance and Nucore Performance products. For more information:
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“Luxury vinyl” refers to planks and tiles that have a rigid core. Most of these products are newer and feature added technology benefits. Traditional sheet vinyl, as well as peel and stick or dry back products, are referred to as “vinyl”.
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Wear layer refers to the extra layer of protection on vinyl flooring which enhances the durability of the product. For more information:
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Vinyl is generally great for use in indoor residential spaces in on, below, and above grade levels of the home. For more information:
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Vinyl is not suitable for use on fireplaces.
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Vinyl is waterproof, easy to install and maintain, and budget-friendly. For more information:
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Vinyl flooring is the ultimate slip-resistant flooring solution. For more information:
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Rigid core vinyl flooring has a rigid core construction that is less pliable than standard vinyl and gives the planks a sturdy feel. Click here to view our assortment of rigid core vinyl flooring.
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Yes, with proper precautions! The biggest concern with a heavy object, such as appliances, on floating flooring is the limiting of the floating floor to expand or contract. For more information:
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Select vinyl flooring is made with a pre-attached underlayment pad or backing made of foam or cork. For more information:
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Floor and Decor's Vinyl and Hybrid Resilient flooring products are have 3 different types of beveled edges. For more information:
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Approved for installation on all grade levels, OptiMax Performance is kid and pet friendly flooring with industry-leading protective surface layer technology making it perfect for any room in your home.
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Vinyl is not suitable for use in outdoor settings.
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To order matching stair parts, please visit a local store or contact the Customer Care Center at 1-877-675-0002 for additional assistance.
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Vinyl is not suitable for wall installation.
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Optimax Performance flooring does not have a traditional wear layer. It features Techtanium Plus, a protective surface coating that differs from a traditional wear layer and is not measured in mils. For more information:
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Rubber-backed rugs and pads are not recommended.
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Vinyl is not suitable for shower installation.
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Hybrid Resilient flooring is a wood-based, premium performance product that combines the best benefits of traditional laminate and vinyl flooring. For more information:
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During a move, we recommend using felt pads and protective film to protect your flooring against scratches caused by heavy items.
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Yes. Our selection of vinyl flooring is prefinished.
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Vinyl is waterproof, easy to install and maintain, and budget-friendly. For more information:
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A hand saw or utility blade will work but we recommend using a vinyl cutter. For more information:
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If you think your Floor and Decor flooring product may have been discontinued, please contact our Customer Care Team at 877-675-0002 for information on new versions of that product. For More Information:
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Wood-look luxury vinyl plank flooring mimics the authentic graining and appearance of natural wood flooring with the features and benefits of vinyl. For more information:
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Yes, luxury vinyl flooring can be steam mopped or jet mopped.
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Vinyl can be installed in a bathroom, but not under heavy items such as bathtubs or cabinets.
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Vinyl plank wear layers are measured in mils which is different than millimeters (mm). For more information:
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Yes, but mind the temperature range. For more information:
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Typically, moisture barriers are needed when vinyl flooring is installed on top of a concrete subfloor or crawl space. Please refer to the manufacturer guidelines, installation instructions, and warranty information for more details.
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Yes, generally vinyl flooring can be used with radiant heat kits. For more information:
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OptiMax Performance is Floor and Decor's new best-in-class hybrid resilient flooring. For more information:
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Make sure that the subfloor/substrate is clean, level, and flat prior to installation. For more information:
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OptiMax and OptiMax Performance are not considered vinyl flooring, but their performance attributes are comparable. For more information:
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All of our vinyl products are made without ortho-phthalate plasticizers.
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Floor and Decor's Vinyl and Hybrid Resilient flooring product's are offered in 4 different textures and finishes. For more information:
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Vinyl does not require the use of a sealer.
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Resilient flooring is an extremely durable type of flooring that suits both residential and commercial spaces and is ideal for high traffic areas. For more information:
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To determine the best cleaning products for your flooring, visit the product page and look for the “Materials You Need from Start to Finish” section. Additionally, suitable methods of cleaning are listed in the Specifications Chart on the product page. Click here to view our assortment of laminate and vinyl cleaners.
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We recommend working with a licensed contractor or installer who has experience with repairing damaged vinyl or laminate floors.
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It is not recommended to use products like polishes that contain oils or waxes to maintain this vinyl flooring.
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Yes, but vinyl flooring is not recommended for install underneath heavy and large items such as appliances, columns, cabinets, etc.
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We recommend using an underlayment for installation over concrete flooring, but please be aware that some of our brands have an attached pad, thus not requiring an underlayment. Click here to view our selection of underlayments. Please consult the installation instructions and warranty information for more details.
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OptiMax Performance can be installed over traditional subfloors such as concrete and wood in addition to most existing floor coverings. For more information:
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Yes, vinyl can be installed over existing subfloors. For more information:
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Vinyl is a strong, durable, and easy to maintain flooring that is available in planks, tiles, or sheets. For more information:
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Vinyl is an ideal choice for almost any room and all levels of the home. For more information:
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Comprised of many layers of resilient PVC material fused together, vinyl floors offer durability and protection in a variety of styles and colors. We offer vinyl flooring options that are water-resistant or waterproof in many styles.
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Yes, you can order most of our products online to be shipped to you. Shipping charges are based on the weight of the order and the distance from the warehouse to your home. Charges can be seen during the checkout process.
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Yes, we offer samples of most flooring. They are $3.00 and this includes shipping within the continental United States. Click here to learn more about our samples. Read more
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Yes, luxury vinyl floors may require 48 hours of acclimation time in the installation room prior to beginning the flooring installation. Please follow the directions in the installation instructions.
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Yes, an expansion gap is needed for vinyl flooring to allow for expansion or contracting due to temperature changes. Please see your product installation materials for specific instructions on the necessary expansion gap.
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Neither natural or synthetic rubber or latex-backed rugs should be used on any type of vinyl flooring. They can react with the top layers of the vinyl floor and cause discoloration or staining, potentially resulting in permanent damage to the floor.
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NuCore is a rigid core luxury vinyl floor, consisting of a beautiful and durable top layer of luxury vinyl adhered to a stable, rigid, and waterproof core. The pre-attached natural cork pad backing offers superb noise resistance attributes versus traditional laminates or locking rigid vinyl planks without an attached pad. Click here to view our selection of NuCore waterproof vinyl.
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Yes, NuCore is a rigid core luxury vinyl that looks and feels like authentic hardwood or tile and is available in a smooth, high gloss, handscraped or textured finish. When installing, we recommend mixing planks or tiles from several boxes to achieve a natural blended look.
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NuCore is a rigid core luxury vinyl floor.
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NuCore's hypoallergenic natural cork pad backing provides more cushion and softness underfoot than rigid core vinyl with foam backing or no backing. For even further improved sound reduction and softness underfoot, use with Sentinel Protect Plus Underlayment approved for use with attached pad flooring.
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NuCore has an extremely thick 22 mil wear layer and is great for homes with children or pets, or a high traffic area.
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NuCore can be installed on all grade levels of the home. NuCore has a durable 22mil thick surface wear layer and can be used in heavy-wear residential and commercial spaces. See installation instructions and warranty for details.
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Yes, the subfloor must be clean and level to 5mm (3/16”) within a 10-foot span. Please see the installation instructions for more information.
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NuCore is 100% waterproof from the top down and is not affected by moisture or humidity. While the product is waterproof, it is not intended to be a moisture barrier. Please see the installation instructions and warranty for details.
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Yes, NuCore can be installed over existing flooring. For more information:
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In most cases, NuCore will not require acclimation waiting time prior to installation. Please see the installation instructions for more information.
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Yes. NuCore has a lifetime residential warranty and a 15-year commercial warranty. See warranty for full details.
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NuCore can be installed in spaces up to 6400 SF, 80 feet x 80 feet, with no expansion moldings needed. This allows for the best looking seamless finished floor.
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Yes, NuCore moldings include Quarter Round, T-Molding, Overlapping Reducer, and Overlapping Stair Nose. Click here to find the coordinating moldings for your flooring.
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Use cleaners recommended and approved for use on vinyl floors by the manufacturer, do not use abrasive cleaners, bleach or wax to maintain the floor as this might permanently damage the floor.
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DuraLux Performance is waterproof rigid core luxury vinyl flooring with a pre-attached antimicrobial IXPE foam pad underlayment. For More Information:
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OptiMax Performance flooring is currently available in 8 mm and 9 mm thickness. For More Information:
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DuraLux flooring is extremely dent resistant, scratch resistant and durable due to the density of the stone-based core and the 12mil wear layer. DuraLux is great for homes with children or pets, and high traffic areas.
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Yes, both are rigid core luxury vinyl that looks and feels like authentic hardwood or tile and are available in a smooth, handscraped or textured finish. When installing, we recommend mixing planks or tiles from several boxes to achieve a blended natural look.
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DuraLux and DuraLux Performance flooring is a rigid core luxury vinyl flooring.
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DuraLux Performance's antimicrobial IXPE foam pad backing provides more cushion and softness underfoot than rigid core vinyl without an attached pad. For even further improved sound reduction and softness underfoot, use with additional Sentinel Protect Plus Underlayment approved for use with attached pad flooring.
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DuraLux Performance varies in thickness and has a 12mil thick durable top wear layer surface. Read more
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DuraLux Performance is 100% waterproof from the top down and is not affected by moisture or humidity. For More Information:
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DuraLux and DuraLux Performance can be installed on all grade levels of the home. DuraLux Performance can be used in heavy-wear residential and commercial spaces. Additionally, either brand can be installed in sunrooms. See installation instructions for more details.
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When installing DuraLux or DuraLux Performance, it should be kept below the max temperature of 80°F before and during installation, and below 140°F after installation.
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When installing OptiMax Performance flooring, it should be maintained between the temperatures of 60°F - 80°F before and during installation and under the max temperature of 160°F after installation.
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When installing NuCore or NuCore Performance, it should be kept below the max temperature of 80°F before, during, and after installation.
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Yes, DuraLux and DuraLux Performance can be installed over existing flooring. For more information:
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When installing OptiMax flooring, it should be maintained between the temperatures of 60°F - 80°F before and during installation and should be kept below 85°F after installation.
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You can install DuraLux Performance in spaces up to 6400 square feet, 80 feet x 80 feet, with no expansion moldings needed. This allows for the best looking seamless finished floor.
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In most cases, both brands will not require acclimation. Please see the installation instructions for more information.
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Yes, both brands have coordinating moldings include Quarter Round, T-Molding, Overlapping Reducer, and Overlapping Stair Nose. Click here to find your coordinating moldings for your chosen flooring.
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Use cleaners recommended and approved for use on vinyl floors by the manufacturer, do not use abrasive cleaners, bleach or wax to maintain the floor as this might permanently damage the floor.
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Vinyl and Hybrid Resilient flooring is very easy to maintain when the right products and methods are used. For More Information:
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Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.
- Wood & Laminate: 10am
- Backsplashes: 11am
- Tile & Stone Install: 2pm
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Wall base moldings cover the bottom of the interior wall, in the joint where the wall and the floor meet. For more information:
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