HELP CENTER

The Indoor/Outdoor – non-freeze/thaw is an indicator advising that this product is only suitable in environments that do not experience freeze/thaw cycles. This rating indicates a product's durability under certain weather conditions.

Thin brick panels are brick pieces glued onto a mesh backing and thin brick single flats are 1 individual piece of brick.

Stone ledgers do not require edging.

We offer Marble, Travertine, Slate, Limestone, Basalt, Granite, Quartzite, and Onyx in tiles. For more information:

Using acidic products on travertine can alter the color. We do not recommend using anything acidic to clean travertine such as vinegar, ammonia, citrus fruits, etc.

No, we currently do not offer custom cuts in-store. We recommend using a specialty saw or contacting a locally licensed professional to make the cuts for you.

Our natural stone products have natural variances in their patterns/designs and are not man-made.

It is recommended to seal stone every 12-24 months depending on the sealer and install location.

Both grout and mortar are necessary to install stone tiles.For more information:

Natural stone is found naturally, is quarried from all over the globe and is not man-made or engineered.

Because the tiles are natural and porous they do require sealing to help prevent staining over time. For more information:

Yes, we recommend using a miter saw to create corner pieces for panel ledgers. For more information:

Yes. For more information:

We recommend using cleaning products made specifically for stone materials. For more information:

Yes, stone is suitable for use in areas exposed to moisture. It is important to select a sealer for these applications. Please be sure to select a sealer that is specially formulated for the type of stone it will be applied to.

It is recommended to seal stone. Please be sure to select a sealer that is specially formulated for the type of stone it will be applied to.

Most stone products are suitable for use on fireplace surrounds where they are not exposed to direct heat sources. For more information:

Yes, most stone is suitable for use outdoors with the use of an appropriate sealer. Please be sure to select a sealer that is specially formulated for the type of stone it will be applied to.

We recommend using cleaning products made specifically for stone materials. For more information:

Natural stone tile is quarried from around the globe and comes in a variety of mountain-born mineral substances such as Marble, Travertine, Limestone, Basalt, Slate Quartzite, and Granite. For more information:

Because stone is a natural product, the beautiful veining can show through on certain stone tiles, while others have more consistent variations. All stone carries the natural characteristics of the mineral deposits and offers a unique and fascinating appeal.

Some stones are more porous than others, and it’s important to check your installation materials and warranty before deciding on a natural stone and installation area. Each stone has its own unique properties, so consider the pros and cons of each one to know what type of natural stone is right for your home.

Please consult the installation instructions for your specific product. For more information:

The natural components of stone tile are subject to staining, however, proper sealing before and after installation will provide necessary protection against stains. We recommend quickly cleaning up spills with a dry cloth.

Installing stone tile is essentially the same as installing ceramic or porcelain tile. There are installation materials that are recommended such as mortar that is made to specifically bond to stone. We suggest pre-sealing the stone before grouting; this will aid in the grout quickly releasing from the surface of the stone.

Yes, we offer finishing pieces such as chair rails, bullnose, thresholds, pencils, trim and border for your project, and you can view our selection here. These finishing pieces are available as engineered stone and we offer metal trim Schluter finishing piece as well.

Stacked stone ledger are trimmed pieces of natural stone affixed together to form modular panels, which allow for a cohesive, streamlined installation. Stone ledgers are available as single pieces and “L” shapes to accommodate for corners, and you can view our selection here.

Cleaning your stacked stone ledger is crucial to maintain their appearance and durability. We recommend using a soft-bristled brush to get rid of dirt and debris, then scrub the panel with warm water and a cleaner specifically made for stone products. Do not use bleach or acidic cleaning products as this will damage your stone accent. Check your installation materials and warranty for product-specific cleaning instructions.

Stone ledgers are popular options for exterior accents around a patio, interior feature walls, or around a fireplace. Be sure to properly seal your stack stone ledger before and after installation, and please check your installation materials and warranty for more details.

Yes, stone is a great option for countertops due to its extreme durability. Be sure to properly seal and re-seal as needed to protect from stains and spills. We do not recommend placing hot items directly on the surface of your stone countertop for risk of damaging the finish.

Travertine can come with holes that are filled or unfilled, resulting in two different aesthetics and maintenance requirements. For More Information:

Yes, we offer countertops in natural stone, click here to view our selection.

The look and feel of natural stones vary and we provide a wide selection to match your style and project needs. For more information

Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.

• Wood & Laminate: 10am
• Backsplashes: 11am
• Tile & Stone Install: 2pm

We recommend cleaning your stone countertop with cleaners made specifically for stone materials. For more information:

A double bevel shower curb is used to create a seamless top for shower curbs. The 1/4" bevel on both sides provides a safe edge for foot traffic. The double bevel shower curb is finished on three long sides. Click here to view our selection of Sills & Thresholds

A double bevel hollywood threshold is used to transition between two flooring surface. There is a 1 3/8" ADA bevel to provide easier ramp access. The double bevel hollywood threshold is finished on three long sides. Click here to view our selection of Sills & Thresholds

A double bevel threshold is used to transition between two flooring surfaces. There is a 1/4" bevel on both sides to provide a safe edge for foot traffic. The double bevel threshold is finished on three long sides. Click here to view our selection of Sills & Thresholds

A window sill is used to create a seamless top for window sills. There is a 1/8" bevel on one side to provide a finished edge. A window sill is finished on two long sides and both edges. Click here to view our selection of Sills & Thresholds