HELP CENTER

Choosing the correct grout is important for any tile installation, but perhaps even more so when it comes to glass tile. We recommend unsanded grout as the coarse grains in sanded grout could scratch the surface of your new glass decorative.

Yes, it is crucial to choose a mortar designed specifically for glass tile, since the glass will be translucent and mortar can show through. We recommend Mapei Adesilex P-10 for your glass tile installation. Please note: if any one side of the tile is larger than 6 inches, Keraply must be used in place of water.

The surface of porcelain and ceramic tile do not require sealing, however, it’s important to note that even though your porcelain or ceramic tile does not need to be sealed, the grout used during installation will need to be sealed and maintained. For more information:

In addition to metal Schluter trim, we offer trims, pencils, bullnose, sills, thresholds, and medallions to give your project a finishing touch. You can view our selection here.

We advise following the recommended cleaning method for your tile material. For example, if you chose a stone decorative, we suggest using stone-specific cleaning products. To view all of our available tile cleaners and sealers, click here.

We typically refer to all porcelain tiles as "waterproof" because water will not have a significant impact on the top of the tile or on the body of the tile. For more information:

The difference between ceramic and porcelain is in the raw materials, production process and technical characteristics. For more information:

Our feature and benefit information online and in-store will indicate the type of edge on each tile. For more information:

SimplInstall can be installed over existing flat tiles once they are cleaned and leveled. Please consult your installation document or reach out to our Customer Care team for more information.

No, it is not recommended to install these tiles on countertops.

The bond is extremely strong and the tile cannot be removed once the adhesive is applied to the desire surface. Please review all installation documents prior to applying the tile.

No, it is not recommended for outdoor use.

No, you do not need to grout SimplInstall peel & stick tile. The adhesive on the back of the tile will provide a strong grip to the desired installation surface. Please consult your installation document or reach out to our Customer Care team for more information.

We recommend using a soft cloth and mild non-abrasive detergent to clean your SimplInstall peel & stick tiles.

The glass and metal tiles do not require sealing; the stone tiles should be sealed using a natural stone sealer. Click here to view our selection of sealers.

No, these tiles are not waterproof. You cannot install these on a shower wall. Please see the installation document for more information.

Once the cabinets have been properly prepped, tiles are suitable to be used for countertop applications with proper installation and maintenance. We recommend partnering with a local licensed professional that is familiar with this installation type to ensure proper installation and installation materials.

We do not recommend installing tiles without grout lines & spacers. For more information:

This is dependent on the specific tile used as not all tiles are suitable for garage floor installation. For more information:

The difference between ceramic and porcelain is in the raw materials, production process and technical characteristics. For more information:

We do not recommend applying a gloss sealer to flooring as it can affect the slip resistance.

The Stone panels should be sealed. The Metal panels are pre-treated and can be wiped down if exposed to water or stains.

We do not recommend installing tile inside fireplaces or areas with direct flames/heat exposure. For more information

We typically refer to all porcelain tiles as "waterproof" because water will not have a significant impact on the top of the tile or on the body of the tile. For more information:

XL Porcelain Slabs are porcelain tiles that measure up to 10 feet tall and 5 feet wide, providing a seamless, luxurious look with minimal grout lines. Tile becomes the striking focal point of the space with a continuous design, while providing optimal durability.

XL Porcelain slabs can be purchased in the following locations: Atlanta, Austin, Baltimore, Boston, Central New Jersey, Connecticut, Dallas, Denver, Detroit, Fort Meyers, Fort Lauderdale, Houston, Jacksonville, Las Vegas, Los Angeles, Maryland, Miami, Minneapolis, Naples, Nashville, New Orleans, New York, Orange County, Orlando, Palm Beach, Philadelphia, Phoenix, Sacramento Bay, Salt Lake City, San Antonio, San Diego, Seattle, South Florida, Tampa, Northern Virginia and Washington DC. For more information:

"Dye Lot" refers to the slight color difference from production-to-production for the same style of tile. For more information:

Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.

• Wood & Laminate: 10am
• Backsplashes: 11am
• Tile & Stone Install: 2pm

Floor Suitability Rating is a guide to assist with selecting the appropriate tile for your installation location. For more information:

Please use industry standard Stone Cleaner for Stone panels. Metal panels can be cleaned with damp cloth.

This product can be installed in dry or “splash” environments, when properly sealed. Interior use only.

This product has very strong bond strength, therefore once it has been applied and fully pressed against the wall, damage-free removal cannot be guaranteed.

This product doesn’t require any grouting.

Due to their size and weight, XL slabs are not recommended to be installed over drywall. For more information:

We do not recommend bleaching tile as it can negatively impact the tile's surface and appearance. Click here to view our Tile Care and Maintenance Guide

This product needs to be installed over a clean, smooth surface in order to create a full bond between the adhesive and the surface.