HELP CENTER

Yes. Our selection of solid unfinished hardwood floors is available to shop in-store only and is not available at every location. For more information:

Floor and Decor's Acoustic Wall Panels are available in a variety of colors. For more information:

To address damage to the wood's sealant layer, we recommend buffing the product. If the damage is deeper than the sealant layer, sanding and refinishing may be required. Please confirm your product is able to be refinished before proceeding. We recommend working with a licensed contractor or installer who has experience repairing damaged wood floors.

With the floating installation method, the wood floor is neither nailed nor glued to the subfloor but floated above (rests above the subfloor without being mechanically attached). For more information:

Both engineered wood and engineered bamboo can be installed on, above, or below grade. Solid hardwood and solid bamboo should not be installed below grade for moisture concerns. All hardwood and bamboo flooring can be installed in a residential environment and many products offer light or full commercial warranties.Click here to view our selection of wood flooring.

Whispercore is an acoustically-enhanced core that has been tested to the highest industry standards for a quieter experience. For more information:

Yes, depending on the floor you have selected. It is always best to consult an industry professional to discuss your options. For more information:

Engineered flooring is a layer of hardwood veneer applied to either a multi-layer wood veneer or manufactured substrate that provides enhanced structural stability. For more information:

Hardwood floors are an ideal product for any home or commercial project! Hardwood flooring is a timeless product that will add warmth, character, and value to your home. For more information:

There are many different options for surface texture available for your style and project needs. For more information:

Some species of hardwood are denser, therefore more durable than others, but overall hardwood is quite durable and has been used in homes and buildings for hundreds of years. Minor scratches in wood flooring can easily be repaired. For major scratches, planks can be replaced, or the floor can be refinished, adding to the length of the life of the hardwood floor.

Below are common installation methods for hardwood flooring. Please note that not all hardwood flooring is not considered Do It Yourself flooring and hiring a licensed and insured professional installer is recommended. For more information:

Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.

• Wood & Laminate: 10am
• Backsplashes: 11am
• Tile & Stone Install: 2pm

Floating means the flooring is not attached to the sub-floor but adhered to itself typically through a locking mechanism along the sides of the board. The floor will “float” across the subfloor. This is typically the most Do It Yourself friendly installation method.

Yes, we recommend using a moisture barrier for all installation grades in order to properly protect your home and flooring from exposure to moisture. Click here to view our selection of moisture barriers and underlayment.

Yes, all hardwood and bamboo flooring should be acclimated per the installation instructions.

Yes, if you are buying unfinished solid wood flooring. Most of our products like solid, engineered and bamboo are prefinished and will not require any special sealers or treatment after installation. For More Information:

Yes, we offer moldings and trim to complete your wood flooring project. After you've decided on a floor, enter the SKU here to locate your coordinating moldings.

Yes, we offer stair treads in a variety of species to best match your project, and you can view our selection here.

Solid hardwood is made from thick pieces of solid wood sawn from a log. Hardwoods are recommended for rooms above grade throughout the home including kitchens. Solid hardwoods are not recommended for below grade installation such as basements. Click here to view our selection of solid hardwood flooring.

There are a few important things to consider when purchasing hardwood flooring. For more information:

Yes, Engineered Hardwood floors are real wood floors.

Here are a few benefits of our engineered hardwood floors:

• Can be installed virtually anywhere in a home except for bathrooms.
• Greater dimensional stability, meaning you can have wider planks and longer lengths.
• Offer many different installation methods
• Made from real wood!

No, Floor and Decor's selection of acoustic wall panels does not call for the use of underlayment during installation.

Acoustic Wall Panels can be installed in a dry, climate-controlled, indoor residential or light commercial environment. For more information:

Yes! We offer unique wood planks that add character and warmth to any room in the house. For more information:

Floor and Decor's Acoustic Wall Panels are quick and easy to install, simply screw the panel into the wall or glue it down. Please see the installation guide for your acoustic wall panel for more information.

Yes! Acoustic wall panels can be installed on an indoor ceiling surface. Please ensure this application adheres to local building codes.

Yes, acoustic wall panels offer significant sound absorption due to the acoustic backer.

We recommend working with a licensed contractor or installer who has experience with repairing damaged wood floors.

Yes! We offer many different species in 5ft., 6ft., 8ft, and 12ft. lengths. Click here to view our selection of Wood countertops.

Butcher Block and Wood countertops offer a variety of benefits including:

• Naturally reduces noise
• Scratches or nicks? No problem! Material easily sands to hide imperfections
• Perfect option for DIY projects like desks and tables

Yes, you can repurpose any Butcher Block or create a matching cutting board. Just sand, stain, and imagination will create a one of a kind countertop for your home.

The most crucial is to remember to seal all sides of the countertop including the top, bottom, and sides during initial installation. Consult the manufacturer of your oil, conditioner or mineral oil treatments guide for best long-term care instructions.

We currently do not offer prefinished butcher block or wood countertops.

Bamboo is a grass that has been sliced or shredded, then pressed together with intense pressure to form flooring boards. For more information:

Similar to hardwood floors, Bamboo flooring adds value to your home because it is a natural product.

Stranded Bamboo is typically 2-3 times denser than a traditional Red Oak floor making it very impact resistant.

Bamboo flooring is a green product due to the rapid regrowth of the natural material.

Cork flooring comes from the bark of the cork oak tree. Being harvested every 9 years makes cork flooring a great renewable resource without harming the tree. You can view our selection of cork flooring here.

Unlike regular wall and flooring surfaces which can reflect sound, cork wall panels can help absorb and reduce acoustic noises.

Cork is a very durable product and is impact resistant. It will naturally compress and reform to its natural shape over time, making it a truly resilient flooring option. Please be sure to follow all preventative care guidelines to combat scratches and dents.

Before starting an installation, subfloor preparation is the key to the best possible installation. Make sure the surface is clean, dry and flat before beginning. Removing all dust or debris along with ensuring a smooth and flat substrate will allow for the best bond and prevent any structural issues long term.

Most floating floor installations will require some Tongue & Groove adhesive along the perimeter boards. However, please refer to your specific product's Installation Guide and Warranty prior to installation.

A vapor barrier is a thin material laid over the subfloor before the installation of the new floor to protect against moisture and water damage. For more information:

Underlayments are used to provide Moisture and Sound protection underneath a floating floor or a nail/staple down flooring option. For more information:

We recommend working out of multiple boxes to provide a random, natural look for your project. For more information:

A Janka rating is a measure of the average hardness for a particular wood species. For more information:

For water-resistant natural wood options, we recommend using AquaGuard water-resistant engineered wood or AquaGuard water-resistant bamboo. For more information:

We recommend using water-resistant AquaGuard water-resistant engineered hardwood and water-resistant bamboo for bathroom install locations. For more information:

Hardness Rating Scales are a more simplified indicator of hardness and durability. The ratings range from 1 through 5, with 5 being the most durable.

Above grade flooring recommendations include Solid & Engineered Hardwood, Bamboo, Cork, Laminate, and Luxury Vinyl Plank.

Below grade flooring recommendations include Engineered Hardwood, Laminate, Locking Bamboo, Cork and Vinyl .

On grade flooring recommendations include Solid Hardwood, Engineered Hardwood, Bamboo, Cork, Laminate and Luxury Vinyl Plank.

Aluminum Oxide finishes are specially designed topcoats that provide additional scratch resistance to the product.

An overlapping stair nose creates a transition to the edge of your step where the flooring meets the transition by overlapping the flooring on the back end instead of being flush. For more information:

Wall base moldings cover the bottom of the interior wall, in the joint where the wall and the floor meet. For more information:

The base molding is the board covering the bottom of the interior wall, in the joint where the wall and the floor meet. For more information:

Wood species identify the type of trees that wood is harvested from. For more information:

The different levels in the home referred to as grade levels help determine where a product is best suited.The different grades are affected by varying humidity levels and will inform what type of flooring you can install in the home. For more information:

A wood patina is blend of aging, such as dusting and waxing, along with sun exposure and oxidation of the wood that creates a bronze-like luster. For more information: